We have worked with private sector, not for profit and government clients to build and implement their corporate responsibility strategy and impact measurement practice, including the Australian Red Cross, Community Legal Centres Queensland, Boral, Hume Community Housing, Queensland Public Services Commission, Teachers Mutual Bank, The Climate Institute, UBER and Victoria Legal Aid.
A selection of our projects are highlighted in the case studies below.
AUSTRALIAN RED CROSS
Evaluation of the Migration Support Hub program
Our team undertook a mixed methods evaluation of the Migration Support Hubs run by Red Cross across Australia. The Hubs are designed to provide services to recent migrants and asylum seekers awaiting resolution of their claims.
The evaluation sought to identify the impact of the service delivery model on clients, staff and external agencies and understanding the effectiveness of the program. As part of the work, we conducted interviews with over 200 Red Cross clients, staff, volunteers and partners and collected quantitative data on the asylum seeker experience through bespoke surveys.
VICTORIA LEGAL AID
EVALUATION OF CLC FAMILY AND CHILDREN'S LAW PILOT
We were engaged by VLA to undertake a mid-term and final evaluation of an innovate Pilot program involving two Community Legal Centres (CLCs) and a complex network of stakeholders to deliver child protection and family law related services.
“It was fabulous working with The Incus Group on an evaluation of a complex child protection pilot program. They were flexible and responsive, conducted thoughtful consultation with a range of stakeholders, and analysed activity and cost datasets to produce a thorough and compelling report. Feedback from the partners and staff involved in the evaluation was extremely positive – their engaging and warm manner of working was highly valued. Their work for us was important to securing further funding for two community legal centres to provide invaluable services to the community. I’m looking forward to working with Taimur and the team again.”
Senior Evaluation Advisor, Corporate Affairs
REVIEW OF COMMUNITY PARTNERSHIPS PROGRAMS
Boral engaged us in an advisory capacity to review the relationship between their community partnerships and business objectives, and to formulate a Corporate Community Partnerships framework which enabled the team to progress and evolve the program in a more business-strategic and measured way.
"We engaged The Incus Group to help us review our approach to community support programs. It was timely for us to ensure our community partnerships were well-aligned with our business strategy and priorities, and to consider a more sophisticated approach to measuring outcomes and social impacts. Emily and Jerry are the clear experts in this space and a pleasure to work with. They effectively gathered a broad range of input from across our organisation and our community partners to help refine our approach and identify strategic priorities. They did this in a friendly, reliable and straightforward way that was appreciated by the team."
Group Communications & Investor Relations Director
DEPARTMENT OF HEALTH (FEDERAL)
TACKLING INDIGENOUS SMOKING (TIS) PROGRAM EVALUATION
As part of a consortium led by the Cultural & Indigenous Research Centre Australia (CIRCA), we are currently utilising a mixed methods approach to evaluating a national anti-smoking program aimed at Indigenous Australians. The evaluation is incorporating both formative (process) and summative (outcomes) components. The formative evaluation will identify process or implementation findings that may contribute to ongoing refinement of the TIS Program. The summative evaluation will consider TIS Program outcomes to date, aligned broadly with anticipated short and medium term TIS Program outcomes as articulated in the program.
THE CLIMATE INSTITUTE
THEORY OF CHANGE AND OUTCOMES MODEL
We worked with The Climate Institute, a leading climate change advocacy organisation in Australia articulating and reporting on the impact the organisation had in its 10 years of operation through developing a theory of change. A key element of its work was building a network of partnerships across the corporate, not for profit, academic and government sectors to facilitate information sharing, policy advancement and implementation and raising awareness of the challenges posed by climate change.
"The work Incus Group did for us was very valuable in categorising and summarising our impact over 10 years. It was really useful to show our donors and supporters what we had achieved."
Impact investment readiness assistance
Having secured a grant from the NAB Impact Investment Readiness Fund, we led a consortium to develop an Information Memorandum (IM) for Etiko, a Fairtrade certified Australian apparel, footwear and sports ball business.
Our work led to a successful investment into the company to expand its operations and concurrently increase its social impact. A significant portion of the IM content involved adding to market research and financial projections by developing an impact model to quantify and forecast the social value created through Etiko’s supply chain at three locations in South Asia, and demonstrate the opportunity to any investor looking for commercial returns from scaling social impact.
Valuing the impact of accessible transport
We are currently assisting Uber to articulate and quantify the value of the ability of the tech platform to extend appropriate, accessible and reliable transport options for users with a disability or other accessibility needs through the uberASSIST service. The results of this study will be used to advocate to the NSW government to support the uptake of the uberASSIST and additionally for Uber to build an evidence base to measure and report on the social impact of their services globally.